| |
|
|
|
|
| The Minimum System Requirements to access NetBenefits are: |
|
| • |
Pentium PC with Windows95, NT 4.0 or higher, or MAC system 8 |
| • |
32 MB RAM |
| • |
28.8 KB modem |
| • |
800 x 600 screen resolution |
| • |
Microsoft Internet Explorer 4.01 or higher, or Netscape 4.06 or higher |
|
| Note: WEBTV is not currently supported. |
|
|
|
|
| Simply click your mouse once anywhere on the area that you want to print (don’t highlight the text, just click once). This will select the frame. Go to File and Print; do not use the print icon. If you are given the option, choose "Only the selected frame." |
|
| If this does not work, you can print the information using a ‘Print-Screen’ function. A ‘print-screen’ will capture all of the information displayed on your monitor, including any icons or applications visible outside of the browser. To do this: |
|
| • |
Maximize your browser so it fills your screen and display the information you would like to print. |
| • |
Press the ‘Print-Screen’ key located at the top of your keyboard (usually to the right of the function keys). Mac users without a ‘Print-Screen’ key can press Shift+Apple+3 to capture the screen. |
| • |
Open a Word document and point your cursor to where you would like the information to be displayed. Go to Edit and Paste. You can then send the document to your printer. |
|
|
|
|
|
| NetBenefits "History" is designed to show account transactions for the past 90 days. If you find "no information is available" simply log out of the account and then log back in. Then make another attempt to view the transaction history before making other inquiries or transactions. |
|
|
|
|
| Go to list of Supported Browsers and Downloading Information. |
|
|
|
|
| Cookies: Our site passes electronic tickets to users that allow them to navigate securely. These tickets are known as "cookies." You must accept each cookie presented to proceed. To avoid constant warnings, we recommend that users set their browsers to accept cookies without notification or warning. To find your browser's cookie settings: |
|
| • |
Internet Explorer 4.01:
Select: View, Internet Options, and Advanced. Scroll to Cookie settings and "Accept all Cookies."
|
| • |
Internet Explorer 5.0 or 5.5:
Select: Tools, Internet Options, Security, and Custom Level. "Allow cookies that are stored on your computer" and "Allow per-session cookies" need to be enabled.
|
| • |
Netscape® 4.0 or higher:
Select: Edit, Preferences, Advanced. Enable Accept all Cookies (to the right).
|
| • |
Netscape 6.0 or higher:
Select: Edit, Preferences, and Privacy and Security, then click "Cookies" radio button to enable all cookies.
|
|
|
|
|
|
| You may be behind a corporate firewall at work. The firewall serves to enforce security policy on your network. Commonly, administrators restrict encrypted information, like your Fidelity account information, from entering networks. Verify whether you are subject to such restrictions by contacting your network administrator. |
|
|
|
|
| WEBTV is not currently compatible with our site. Although we have no specific timeframe, we hope to be compatible with WEBTV in the near future. |
|
|
|
|
| NetBenefits supports released versions of browsers from Microsoft and Netscape. To see a chart of supported browsers, click here. |
|
|
|
|
| The images and content seen in an encrypted NetBenefits session are not typically cached (saved) by your browser. Resizing the screen while these images are loading may in some cases upset your session with NetBenefits and cause the browser to deliver a blank page. If this happens, completely close your browser (which will log you out of NetBenefits), restart your browser, and log back in. |
|
|
|
